Frequently asked 
questions

JustAnswer Pharmacy is your complete digital healthcare destination for a variety of conditions. The JustAnswer Pharmacy platform can provide virtual medical visits and arrange low-cost, quality prescription therapies if appropriate, in an individual’s most comfortable setting, their home. We not only specialize in conditions that can cause embarrassment for patients but also offer acute, subacute and chronic disease care as well. All doctors on the platform are US-based, will conduct a thorough review of each patient, and prescribe medication therapy when appropriate. Our vision is to provide affordable, accessible, quality healthcare solutions for individuals and communities across several states. With an ever-growing product offering JustAnswer Pharmacy can deliver a wide range of care regardless of insurance coverage at a fraction of our competitors’ prices. Take a look around and find out for yourself. All of this with free shipping and a convenient online experience that can’t be matched.

Utilizing the JustAnswer Pharmacy platform is a very easy process. Just choose the therapy you need, click “Start My Visit” and answer a few medical questions. Licensed US-based doctors on the platform will then review your information and prescribe medications when appropriate. You will hear back from one of the doctors within about 24 hours. In some states, a video consultation or phone consultation may be required. In those states, a doctor will contact you and complete your consultation via the required method.

If medication therapy is appropriate, you will be able to purchase it through the JustAnswer Pharmacy platform at far lower costs than other sites and even cheaper than your local pharmacy.

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. JustAnswer Pharmacy has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through JustAnswer Pharmacy’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

The following pharmacies may fill your prescription based on the therapy and medication

Manifest Pharmacy
1018 S. Batesville Road
Greer, SC 29650
Tel: 888-770-4009
Monday-Friday 8:00am-5:00pm EST

RX Compounding Store
8950 SW 74th Court
Suite 101, Miami, Florida 33156
Tel: 801-477-9444
Monday-Friday 9:00am-5:00pm EST

We use MD Integrations https://mdintegrations.com/

https://mdintegrations.com/

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

In case of an emergency please call 9-1-1.

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

JustAnswer Pharmacy offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process.  In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota.

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

You can change your method of payment at any time. Login to your JustAnswer Pharmacy account and follow the prompts.

Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

Login to your JustAnswer Pharmacy account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Login to your JustAnswer Pharmacy account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.